Try clearing your browser’s cache and restarting your web browser. This step may seem simple, but it’s an amazing fix in a number of situations.
The main factors to focus on are your browser, your network, and your device. If nothing is amiss there, it’s time to start troubleshooting. You can also subscribe to updates, to get a proactive heads up if something is broken on our end. Here we’ll report any outages as soon as they happen, and let you know when they are resolved. If you think there might be a site-wide problem, the first place to look is our Status Page.
There are a lot of factors that influence media playback, so we’ve set forth some tips for ironing out the wrinkles on your own.
While the Wistia player is designed for a great viewing experiences across lots of devices and browsers, playback issues are bound to happen for some viewers.
